Before you sign anything
Told you need a whole new system? Get a free written second opinion.
Maybe you do. But a $400 part fixes more "dead" furnaces and ACs than most quotes admit. Before you commit to a five-figure replacement, send us the quote — we'll look it over and put our honest read in writing. No pressure either way. It's your house and your money.
How it works
- Send us the quote. Text a photo of the paperwork to (801) 678-5748, or use the contact form. Add the system's age and what it was doing when it quit, if you know.
- We look it over. A licensed technician reads the diagnosis and the numbers. Some answers are clear from the paperwork alone. When the verdict needs instruments on the actual system, that visit is our posted $69 diagnostic — waived if we do the repair, credited toward the install if you replace.
- You get our answer in writing. If the repair makes sense, we say so and quote the fix. If the system really is done, we tell you that too — in writing, with a free estimate on the replacement if you want one. And if the other company's quote is fair, the write-up says exactly that.
Why we put it in writing
Anyone can say "get a second opinion" on the phone. Writing it down is different: a written second opinion names the failed part, what the repair costs, and how much life we think the system has left — or it says plainly that replacement is the right call and why. You can set it next to the first quote and compare them line by line, on your own time, with nobody standing in your kitchen waiting for a signature.
We've been on the other end of this often enough to know how it goes. One of our Taylorsville jobs started exactly this way: every other bid the homeowner collected bundled a furnace replacement into his new-AC quote. We looked at the same Goodman furnace they did, saw it still had life left, and quoted only what the house needed — the new coil, on the existing furnace. That story is on our real jobs page because it's the kind of call we want to be known for.
What we check in a replacement quote
- The diagnosis itself — does the named failure actually kill the system, or is it a repairable component with a scary price tag?
- The sizing — was there a load calculation, or did the tonnage get copied off the old unit's sticker?
- What's included — line set, pad, code-required electrical, permits — or do those become change orders on install day?
- The labor warranty — the market standard is 1–2 years; anything shorter deserves a question. (Ours is 5 years, free, on every install.)
Our Utah HVAC cost guide walks through what replacements actually run across the market, if you want to gut-check the numbers yourself first.
What customers say about the honest answer
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“I have been a customer for over 10 years. They are very responsive to every HVAC need I have had. I own multiple properties and they have installed many HVAC units and kept them serviced and maintained extremely well and at very reasonable prices. The owner is very knowledgeable and honest.”
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“When my air conditioner went out Sebastian and Manuel came out that same day to figure out the problem, then came back the next day with the replacement part(s) and I'm back in business. I very much appreciate the prompt response, professionalism, and respect for my home.”
Questions people ask
Is the second opinion really free?
Yes. Looking over your quote and giving you our written read costs nothing, whether or not you ever hire us. If the answer requires putting instruments on the system — refrigerant pressures, combustion readings, an inspection camera — that visit is our posted $69 diagnostic, which is waived if we do the repair and credited toward the install if you replace. Estimates on replacements are always free either way.
What should I send you?
The quote itself — a photo of the paperwork texted to (801) 678-5748 is perfect. If you have them, add the system's age or install year, the brand and model off the nameplate sticker, and a sentence about what the system was doing when it quit. The more we can see, the more useful the written answer gets.
Will you trash the other company?
No. We never name competitors, and plenty of the quotes we review are fair — when one is, our written second opinion says exactly that, and you can sign it with confidence. The point isn't to win an argument. It's to make sure a five-figure decision rests on more than one voice.
My furnace was red-tagged. Is a second opinion still worth getting?
Yes — with one rule first: don't run a red-tagged furnace. If the gas company shut it off, treat the safety concern as real. But a red tag tells you the furnace can't run as-is; it doesn't tell you what the fix should cost or whether the top-of-the-line replacement you were quoted is the only path. We verify the finding — a suspected cracked heat exchanger can be inspected directly — and put your real options in writing.
What happens if you agree the system is done?
Then you'll have it in writing from two companies, and you can shop the replacement knowing it's the right call. If you'd like our number too, the estimate is free: we quote at least two options — typically a Trane path and a Goodman path — and every installation includes our free 5-year labor warranty, with the job finished the same day it starts.
Phones answered Monday–Friday, 8 AM–8 PM. Se Habla Español — todo nuestro equipo habla español.